Date of publication: 10.02.2020
Seller: a legal entity GENETS LIMITED, which sells tickets to a cultural and entertainment event through the use of the Site, on the one hand, and
Buyer: any individual who has reached 18 years of age, a legal entity that has expressed a desire to purchase a ticket to a cultural and entertainment event through the use of the Site, or any individual who has visited the Site, on the other hand, hereinafter referred to as the Parties, have entered into these Refund Conditions as follows.
1.1. The funds received by the Seller as payment for the Ticket/E-ticket shall be returned to the Buyer only in case of cancellation/replacement/transfer of the Event by the Event organizer.
In case of cancellation/replacement/transfer of the Event by the Event organizer, information on the procedure, timing, time and place of ticket return is published on the Site.
1.2. Refunds in accordance with the terms of this Offer for Tickets purchased by the Buyer are carried out only for Tickets purchased at Sale points or on the Site.
1.3. Funds are returned to the Buyer only if the Buyer actually refunds the purchased Ticket.
1.4. Refunds in accordance with the terms of this Offer for Tickets purchased by the Buyer are always made minus the cost of delivery of the Ticket/s ordered and paid by the Buyer (if the delivery was ordered and paid by the Buyer).
1.5. The Seller does not refund money for lost, damaged Tickets, as well as Tickets with any corrections and information hidden by any artificial means.
1.6. Other cases of returning funds to the Buyer for the Ticket/E-ticket are not provided by the Offer.